For Canadian Veterinary Practices

AI Veterinary Answering Service — Triage Pet Emergencies 24/7

Worried pet owners don't leave voicemails — they call the next clinic. Aria answers every call, triages every emergency, and books every appointment.

Aria is built for Canadian veterinary clinics, animal hospitals, mobile vets, and equine practices. Every call is answered with the calm, empathetic tone of a trained clinic receptionist — triaging GDV, toxicities, post-op complications, and routine concerns 24/7 in English and Quebec French. Appointments book live into your practice management system. From $59 CAD/month, no setup fee.

No setup feeLive in under 48 hoursStarts at $59 CAD/month
01 · The reality

The veterinary clinic phone problem

A vet receptionist costs $40,000-50,000/year — and only covers daytime
Average Canadian veterinary receptionist salary is $40,000-50,000 plus CPP, EI, vacation, and benefits — call it $58,000 fully loaded. They cover 9-to-6, Monday to Friday, and burn out juggling check-ins, refill requests, lab call-backs, and new-client intake. Aria at $59-389/mo covers 168 hours a week without complaining once.
Vets in surgery, in exam rooms, or on farm calls can't pick up
When you're in a spay, monitoring anesthesia, doing a colic exam at a barn, or running diagnostics on a sick cat, the phone simply isn't an option. Your one front-desk staffer is already double-booked with check-ins and a worried owner standing at the counter. The third caller gets voicemail — and goes elsewhere.
Worried pet owners don't leave voicemails
When someone's dog just ate a bar of dark chocolate or their cat is straining to urinate, they don't leave a polite message — they hang up and Google the next clinic. Every voicemail at a vet practice is a pet owner in distress who just became someone else's client (or worse, a delayed-emergency tragedy).
Evenings and weekends drive 30%+ of urgent calls
Most clinics close at 6pm. But pets don't read the schedule — GDV bloat strikes a deep-chested dog at 9pm, a curious puppy gets into the rat bait on Saturday afternoon, post-op patients spike a fever Sunday morning. Those windows drive a huge share of the calls that decide whether a pet owner becomes your client or your competitor's.
02 · How Aria helps

What Aria does for a veterinary clinic

Triages pet emergencies with a calm, empathetic tone
Aria greets every caller by your clinic name, asks the right triage questions (species, symptoms, timeline, ingested substance), and de-escalates panicked owners. The same warm professionalism your best front-desk staffer brings — at 2am on a Tuesday or 4pm on Christmas Day.
Books wellness visits straight into your practice management system
Aria checks live availability and books vaccinations, annual exams, dental cleanings, and recheck appointments directly into Cornerstone, Avimark, ezyVet, or your Google Calendar. The owner gets a confirmation before they hang up — and you wake up to a booked day instead of a stack of callback slips.
Captures pet name, species, symptoms, and urgency
Every call lands in your dashboard with a full transcript and a structured intake: pet name, species, breed, age, presenting symptoms, urgency level, owner contact info, and Aria's triage recommendation. Your morning team starts the day with a triaged queue, not a voicemail pile.
Solo vet or 5-vet hospital — same flat $59-389/mo
Aria answers unlimited simultaneous calls. Whether you're a mobile equine vet on the road, a solo small-animal practice, or a five-doctor companion-animal hospital, the pricing stays flat. No per-call fees, no per-minute charges. The volume can spike during kitten season or a parvo outbreak — your phone bill won't.
Books wellness visits straight into your practice management system
“My dog just ate chocolate — what do I do?”“Do you do emergency visits tonight?”“Can I refill my pet's medication?”“I need to book a yearly checkup”“Are you accepting new clients?”
EN · FR
Bilingual EN + Quebec French
Aria handles calls in English and Quebec French automatically — essential for clinics serving Quebec, NB, and the Ottawa-Gatineau region. Quebec French (clinique vétérinaire, médecin vétérinaire, urgence, animal de compagnie, vouvoiement), not generic Parisian French. Compliant with OMVQ communication expectations for francophone clients.
“We were drowning. One receptionist, two vets in surgery, the phone ringing every 90 seconds with refill requests, lab questions, and worried owners. Aria handles 70% of the call volume now — refills, bookings, basic triage — and only forwards real emergencies. My front-desk staffer stopped looking for another job. Best $189 we spend.”
— Dr. Marie-Claire P., DVM, Companion Animal Clinic, Sherbrooke QC
04 · The math

The ROI math for a veterinary clinic

The average Canadian vet clinic misses 8-12 calls per day. At $200-450 per new client visit, recapturing even 3 new clients per week adds up fast. Aria pays for itself in the first week — and the saved front-desk burnout is priceless.

$4,200/mo
in recovered revenue from missed and after-hours calls
Aria Pro ($159/mo) pays for itself in under 3 days
05 · How fast

Get started in under 48 hours — no IT person required

01
Tell us about your clinic
Paste your clinic website URL or describe your services. Aria learns your hours, services offered (wellness, surgery, dental, exotics), pricing tiers, and triage protocols in 15 minutes. No scripts to write.
02
We train Aria on your triage protocols
Your clinic, your protocols. Aria learns which symptoms trigger an emergency escalation (GDV signs, toxicity ingestion, dystocia, urinary blockage), which can wait for morning, and which 24/7 ER hospital you refer to after hours. You review every script before going live.
03
Forward your number, focus on patients
Five-minute call-forwarding setup. You keep your existing clinic phone number. From that moment, Aria answers every call so your team can focus on the patients actually in the building.
06 · Common questions

Veterinary answering service questions

A veterinary answering service handles incoming phone calls for your clinic — triaging pet emergencies, booking wellness visits, processing refill requests, and capturing new-client intake — without your team having to pick up the phone. Traditional services use human call centers and only take messages; Aria's AI service answers live, books directly into Cornerstone/Avimark/ezyVet, and triages emergencies with a structured protocol. From $59 CAD/month, live in under 48 hours.
Aria follows the triage protocol you provide. For a deep-chested dog with non-productive retching and a distended abdomen, Aria flags suspected GDV and escalates immediately. For chocolate, grape, xylitol, lily, or rodenticide ingestion, Aria captures the substance, amount, time, and the pet's weight, then escalates per your toxicity protocol. For post-op patients with fever, bleeding, or pain breakthrough, Aria escalates to the on-call vet or your designated 24/7 ER. You write the rules; Aria executes them consistently 24/7.
Yes. You add your preferred after-hours emergency referral hospitals to Aria's knowledge base (DMV, Centre vétérinaire DMV Montréal, VCA Canada Animal Hospital, local 24/7 ER clinics in your area). When a call comes in after-hours that needs immediate emergency care, Aria gives the owner the name, address, and phone number of the closest open ER hospital — exactly like your front-desk staff would. You can configure different referrals for different geographies if your clinic serves a wide catchment.
Yes. Aria integrates with the major Canadian veterinary practice management systems — Cornerstone, Avimark, ezyVet, Provet Cloud, and IDEXX Neo — for live appointment booking, client lookup, and patient history. If you're on a system without a direct API (some older Cornerstone installs), Aria books into a synced Google Calendar that mirrors your appointment book, and your front desk drops the appointments into the PMS in the morning. Either way, no double-booking.
Yes. Aria captures refill requests with full structure (pet name, medication, dosage, last fill date, pharmacy preference) and routes them to your tech team for approval per your protocol — most clinics auto-approve refills for patients with current annual exams and flag the rest for vet review. Aria can also live-transfer to your tech line for medical questions that require a human, or escalate to the on-call vet for after-hours medical advice. You configure the routing rules from your dashboard.
Aria handles calls in proper Quebec French — clinique vétérinaire, médecin vétérinaire, animal de compagnie, urgence vétérinaire, rendez-vous, ordonnance, vouvoiement — not generic Parisian French. Essential for clinics in Montreal, Quebec City, Sherbrooke, Trois-Rivières, Gatineau, and bilingual NB markets. Aria switches languages automatically based on how the caller greets, so francophone and anglophone clients both get a native-feeling experience. Aligned with OMVQ communication expectations.
Aria Starter is $59 CAD/month (150 voice minutes, unlimited chat, full triage and booking). Aria Pro is $159 CAD/month (500 voice minutes, ideal for a busy solo or 2-vet practice) and Aria Premium is $389 CAD/month (1,500 voice minutes, fits multi-vet hospitals and emergency-heavy practices). Traditional veterinary answering services run $250-600/month plus per-minute fees and still only take messages. Aria is 50-85% cheaper and actually books appointments.
Under 48 hours from sign-up to live calls. Day one: paste your clinic website URL — Aria learns your services, hours, pricing, and FAQs in 15 minutes. You review the triage scripts and tweak them with your DVM team. Day two: forward your existing clinic phone to Aria's number (a five-minute change in your carrier's portal). From that moment, every call is answered. No new hardware, no porting, no carrier change, no disruption to your PMS.

Stop missing emergency calls. Start growing your practice.

Free 7-day trial. Live in under 48 hours. No credit card. Cancel anytime.

07 · Keep exploring

Related answering services

01
After-Hours Answering
Triage and book overnight, on weekends, and during stat holidays.
02
24/7 Answering Service
Live answering around the clock — never miss a worried pet owner.
03
AI Receptionist
Smarter than voicemail, cheaper than a human receptionist.