For Canadian Healthcare Practices

AI Medical Answering Service — Built for Clinics

Every patient call answered, every appointment booked, every emergency triaged — 24/7, bilingual, fully HIPAA and PHIPA compliant.

Aria is a HIPAA + PHIPA + Act 25 compliant AI medical answering service built for Canadian and US clinics. It answers patient calls 24/7 in English and Quebec French, books appointments directly into your practice management software, triages emergency symptoms to the on-call physician, and captures patient intake with full PHI encryption. From $59 CAD/month flat — no per-minute fees, no contracts, live in under 48 hours.

No setup feeLive in under 48 hoursStarts at $59 CAD/month
01 · The reality

The medical practice phone problem

A full-time medical receptionist costs $45,000–60,000/year
A trained medical receptionist in Canada commands $45,000–60,000/year fully loaded, and they cover only 8 hours a day, 5 days a week. Evenings, weekends, lunch breaks, and stat holidays are uncovered — and that's exactly when worried patients call. Aria at $59–389/mo covers 24 hours, 7 days, including Christmas Day and the Saint-Jean.
Doctors answering after-hours calls is a fast track to burnout
Family physicians and solo specialists who handle their own after-hours calls — refill requests, anxious parents, post-op concerns — report the highest burnout rates of any medical role. Aria takes the routine calls (refills, appointment requests, hours questions) and forwards only the genuine emergencies to your on-call line, so your evenings stay yours.
73% of patients who hit voicemail go to the next clinic on Google
When a patient calls about chest discomfort, a sick child, or a missed prescription and hears voicemail, they don't leave a message — they Google the next clinic and call. For a family practice taking new patients, that's $1,200–2,400 in lifetime patient value walking out the door with every unanswered ring.
Evenings and weekends send your patients to the ER
Most clinics close at 5pm, but patients call evenings and weekends — fevers spike at night, sports injuries happen Saturday morning, anxiety doesn't keep office hours. With no coverage, those patients end up in the ER for things you could have booked Monday morning. Aria answers every call, triages urgency, and books the routine ones for you.
02 · How Aria helps

What Aria does for a medical practice

Answers like a trained medical receptionist — 24/7
Aria greets every caller by your clinic name, speaks the language they speak, and handles routine patient calls exactly like the medical receptionist you trained yourself — except she never takes lunch, never calls in sick, and works through every evening, weekend, and stat holiday.
Books appointments straight into your practice software
Aria connects to Jane, Cliniko, Practice Fusion, Google Calendar, and most major EMR/PMS systems. She checks live availability, confirms the slot with the patient, and writes the booking — all during the call. No callback queue, no double-bookings.
Captures structured patient intake with full PHI encryption
Every call captures name, date of birth, reason for visit, urgency level, and contact info — encrypted in transit and at rest, never used to train models. The intake lands in your dashboard with the full transcript so your front desk has the full context before they call the patient back.
Flat $59–389/mo — solo MD or 10-doctor group, same price
Whether you're a solo family doctor with 200 calls a month or a 10-provider group clinic with 5,000, the pricing is flat. No per-minute charges, no per-call fees, no surge pricing during flu season. Pick your tier by minutes (Starter 150 / Pro 500 / Premium 1,500) and scale without surprise invoices.
Books appointments straight into your practice software
“Hi, I'd like to book an appointment with Dr. Tremblay”“Can I get a refill on my prescription?”“Are you accepting new patients?”“What's your availability this week?”“My son has a fever — what should I do?”
EN · FR
Bilingual EN + Quebec French — Bill 96 compliant
Aria detects the patient's language in the first words and responds in true Quebec French (vouvoiement, courriel, rendez-vous, secrétaire médicale) or English. Required for Quebec clinics under Bill 96, and a genuine differentiator for bilingual Ontario and New Brunswick practices.
“I run a solo family practice and was answering my own evening calls for years — refills, anxious parents, the works. Aria took over six months ago and I haven't picked up an after-hours call since. Routine stuff gets booked for the morning, real emergencies get forwarded to my cell. My patients haven't noticed a difference except that we now answer on the first ring.”
— Dr. Catherine M., Family Physician, Sherbrooke
04 · The math

The ROI math for a medical practice

A typical Canadian clinic misses 8–12 patient calls per day. At $180 average visit revenue and a 70% booking conversion, recovering even 3 missed calls per day means $11,000+/month in recaptured revenue. Aria Pro pays for itself in under 2 days.

$11,000/mo
in recovered patient revenue from missed calls
Aria Pro ($159/mo) pays for itself in under 2 days
05 · How fast

Get started in under 48 hours — no IT person required

01
Tell us about your practice
Paste your clinic website URL or share your services, hours, providers, and intake flow. Aria learns the difference between a 6-month cleaning and a same-day toothache, or a routine follow-up and chest pain, in about 30 minutes.
02
We configure compliance and triage rules
We turn on HIPAA + PHIPA mode, set up your emergency keywords (chest pain, severe bleeding, allergic reaction, suicidal ideation), and define the forward path to your on-call line. You review every rule before going live.
03
Forward your number, focus on patients
Five-minute forwarding setup with your existing carrier — you keep your clinic phone number. From that moment, every call is answered live in EN or FR, triaged for urgency, and either booked, captured, or escalated to your on-call physician.
06 · Common questions

Medical answering service questions

A medical answering service handles incoming patient phone calls on behalf of a clinic, family practice, or specialty office — booking appointments, capturing patient intake, handling routine questions about hours and services, processing prescription refill requests, and triaging emergency symptoms to the on-call physician. Traditional medical answering services use human agents and cost $300–800/month plus per-minute fees. Aria is an AI-powered medical answering service starting at $59 CAD/month flat, live 24/7 in English and Quebec French, with full HIPAA + PHIPA compliance.
Yes. Aria is HIPAA-compliant for US practices and PHIPA-compliant (Ontario) plus Quebec Act 25 compliant for Canadian clinics. All patient health information (PHI) is encrypted in transit (TLS 1.3) and at rest (AES-256), call recordings and transcripts are stored in Canadian data centers with strict access controls, and no PHI is ever used to train models or shared with third parties. We sign Business Associate Agreements (BAAs) for US practices and Data Processing Agreements for Canadian clinics on request.
Yes. Aria listens for emergency keywords and symptom patterns — chest pain, difficulty breathing, severe bleeding, severe allergic reaction, stroke symptoms, suicidal ideation, and any pediatric red-flag symptoms you specify — and forwards those calls directly to your on-call physician or instructs the patient to call 911. Routine calls (appointment booking, refills, hours questions) get handled by Aria. You define the emergency rules during setup and can adjust them anytime from your dashboard.
Yes. Aria integrates with Jane, Cliniko, Practice Fusion, Google Calendar, Microsoft 365, Calendly, Acuity, and most major EMR/PMS systems with calendar APIs. Aria reads live availability, books the appointment during the call, and writes back to your software — no manual transcription, no double-bookings. If your EMR doesn't have a public API, we can fall back to email-to-front-desk with structured intake data so your team can book it in 30 seconds.
Aria captures structured refill requests (patient name, DOB, medication, dose, pharmacy) and routes them to your defined refill workflow — typically a queue your nurse or MD reviews once or twice a day, or a direct ticket into your EMR. Aria never approves a refill on its own and never discusses dose changes. For controlled substances or refills outside your normal protocol, the call gets flagged and forwarded to the appropriate provider per your rules.
Aria speaks true Quebec French (vouvoiement, courriel, rendez-vous, secrétaire médicale, médecin de famille) — not generic Parisian French — and detects the patient's language automatically in the first words of the call. This satisfies Bill 96 obligations for Quebec clinics to serve patients in French by default, and is critical for bilingual practices in Ontario, New Brunswick, and Montreal's West Island. Quebec Act 25 compliance is built into our PHI handling: data stays in Canadian data centers, with full audit trails available.
Aria starts at $59 CAD/month (Starter — 150 voice minutes, unlimited chat and SMS), $159 CAD/month (Pro — 500 voice minutes, calendar integrations, outbound calling), or $389 CAD/month (Premium — 1,500 voice minutes, advanced workflows, priority support). Most solo family practices fit on Pro. Multi-provider clinics typically choose Premium. There are no setup fees, no per-minute overages on the included minutes, no contracts, and no cancellation fees. Traditional human medical answering services charge $300–800/month plus per-minute fees — Aria is 60–85% cheaper and answers live instead of taking messages.
Under 48 hours from sign-up to first live patient call. Day one: paste your clinic website URL — Aria learns your services, providers, hours, accepted insurance, and intake flow in 30 minutes. We turn on HIPAA + PHIPA mode and configure your emergency triage rules. You review and adjust everything. Day two: forward your existing clinic phone number to Aria's number (a five-minute change with your carrier). From that moment, every patient call is answered live, triaged for urgency, and either booked, captured, or escalated. No new hardware, no carrier change, no porting required.

Stop missing patient calls. Start booking them.

HIPAA + PHIPA + Act 25 compliant. 7-day free trial. Live in under 48 hours. No credit card.

07 · Keep exploring

Related answering services

01
After-Hours Answering
Cover evenings, weekends, and stat holidays without burning out.
02
24/7 Answering Service
Every patient call answered, every time — around the clock.
03
Bilingual Answering
Serve every patient in English and Quebec French automatically.