For Canadian Trades & HVAC

AI Answering Service for HVAC & Trades — Dispatch From Every Call

Emergency at 2am, no heat in -30, blocked drain Christmas Day. Aria answers, triages, and dispatches the on-call tech — bilingual, 24/7.

Aria is built for Canadian HVAC, plumbing, electrical, and roofing contractors — from solo journeymen to 15-truck shops. Every after-hours emergency call gets answered live, triaged (emergency vs. quote vs. recall), and SMS-dispatched to the on-call tech with full caller details. Winter coverage, heatwave surge, stat holidays — Aria never sleeps. Bilingual EN + Quebec French.

No setup feeLive in under 48 hoursStarts at $59 CAD/month
01 · The reality

Why trades lose money on the phone

A dispatcher costs $42-55k — one missed 2am call costs $500-2,000
A trade dispatcher in Canada runs $42,000-55,000 plus CPP, EI, and benefits — call it $60,000 fully loaded. And they go home at 5pm, exactly when burst-pipe and no-heat emergencies start coming in. A single missed after-hours call at 2am is a $500-2,000 job handed to the next contractor on Google.
Up on a roof or under a sink? You can't grab the phone
Crew up on roofs, hands in panels, under sinks all day — there's no way to answer every call. If you put the phone in your pocket and missed the customer who was ready to book a $4,000 furnace replacement, that lead just called the next shop on the list. You lose the job before you even know it rang.
Burst-pipe customers don't leave voicemails
80% of after-hours emergency callers will not leave a voicemail — they hang up and call the next contractor with a pulse. They're standing in two inches of water. They're freezing. They need someone to pick up. By the time you check your voicemail tomorrow, that customer is on someone else's truck and writing them a cheque.
Saturdays, Sundays, every stat — exactly when emergencies hit
Pipes burst on Christmas Day. AC dies on a Saturday in 38°C. Furnaces quit on Sunday morning. The hours your shop is closed are the hours residential customers actually need a tech. Voicemail at 9pm on a long weekend is the highest-margin job of the month walking to your competitor.
02 · How Aria helps

What Aria does for a trades shop

Talks like an experienced trade dispatcher
Aria greets every caller by your shop name, gets the address, gets the symptom, gauges urgency, and asks the right follow-ups — exactly like a seasoned dispatcher. No robotic menus, no 'press 1 for emergencies.' Just a calm voice that handles the call the way you'd want your best dispatcher to handle it.
Books service calls and estimates straight into your dispatch calendar
Aria checks your live calendar (Google, Jobber, Housecall Pro, ServiceTitan, Calendly) and books the service call or estimate during the call. Customer hangs up with a confirmed slot, you wake up to a routed day. No callbacks, no double-bookings, no morning admin slog.
Captures every lead — name, address, problem, urgency, callback
Every caller's name, address, symptom, urgency level, and callback number lands in your dashboard with a full transcript and an SMS to your phone. For emergencies, Aria dispatches your on-call tech immediately. For quotes and routine work, the lead waits in your queue ready for follow-up. Nothing falls through the cracks.
Solo journeyman or 15-truck shop — same flat price
Aria answers unlimited simultaneous calls. Whether you're a one-man plumbing shop or running 15 trucks across the city, the pricing stays flat at $59-$389 CAD/month. No per-call fees, no per-truck fees. When a heatwave hits and your phone lights up with 50 AC-down calls in an hour, Aria handles all of them at once.
Books service calls and estimates straight into your dispatch calendar
“Hi, my water heater is leaking everywhere”“How much for an AC tune-up?”“Do you service my area?”“Can someone come out today?”“I need an electrician for a panel upgrade”
EN · FR
Bilingual EN + Quebec French
Aria handles calls in English and Quebec French automatically — critical for QC contractors, NB, and Eastern Ontario shops. Quebec French (plombier, électricien, intervention d'urgence, vouvoiement), not generic Parisian French. Caller speaks French, Aria responds in French. No menus, no transfers.
“Used to wake up to 6 missed calls and 2 voicemails every Monday. Now I wake up to a dispatch list — name, address, problem, already scheduled. Recovered a $3,800 furnace job the first weekend that would have gone to the guy who answers his phone at 11pm. Paid for itself before the first invoice.”
— Dan R., HVAC Contractor, Ottawa
04 · The math

The ROI math for a trades shop

An average trades shop misses 4-6 calls per day outside business hours. At $450 per service call (average HVAC/plumbing ticket), recapturing even 2 emergencies per week means an extra $3,600/mo in revenue. Aria pays for itself before the first weekend.

$3,600/mo
in recovered emergency-call revenue
Aria Starter ($59/mo) pays for itself with one rescued emergency call
05 · How fast

Live in under 48 hours — no IT person, no porting

01
Tell Aria about your shop
Paste your website or describe your services and territory. Aria learns your hours, service area, pricing tiers, on-call rotation, and dispatch rules in 15 minutes. No technical setup, no scripts to write.
02
Set your emergency vs. routine rules
Tell Aria what counts as a real emergency (no heat, no water, burst pipe, gas smell, sparks, water in basement) vs. routine quote work. You set the SMS dispatch rules — who gets pinged, when, for what. Review and adjust everything before going live.
03
Forward your number, go back to the truck
Five-minute forwarding setup with your carrier. You keep your existing shop number. From that moment, Aria answers every call. Emergency? Your on-call tech gets an SMS in 30 seconds. Routine? Lead lands in your dashboard for morning follow-up.
06 · Common questions

HVAC and trades answering questions

An HVAC answering service handles incoming calls for heating, cooling, plumbing, electrical, and roofing contractors — answering after-hours emergencies, triaging the call (emergency vs. quote vs. recall), capturing customer details (name, address, symptom, urgency), and dispatching the on-call tech by SMS for real emergencies. For a trades shop, it eliminates the daily problem of crews being unreachable on the truck while emergency revenue calls go to voicemail. Aria starts at $59 CAD/month, is bilingual EN+FR, and is live in under 48 hours.
You set the rules. By default Aria flags 'no heat in winter,' 'no water,' 'burst pipe,' 'water in basement,' 'gas smell,' 'sparks or electrical burning,' and 'no AC in summer heatwave' as emergencies that SMS-dispatch your on-call tech immediately. Routine work (quotes, AC tune-ups, panel upgrades, recalls, billing questions) gets booked into your normal dispatch calendar or queued for morning follow-up. You can customize the emergency keywords and routing rules from your dashboard at any time.
Yes. When Aria identifies an emergency, it immediately sends an SMS to your on-call tech with the customer name, full address, callback number, symptom, and urgency level — within 30 seconds of the call ending. You can set up rotation rules so different techs are on-call different nights, and you can configure escalation (if the first tech doesn't acknowledge in 5 minutes, ping the next one). Aria can also transfer live to the tech's mobile during the call for critical emergencies (gas smell, active flooding).
Aria integrates natively with Google Calendar, Calendly, Acuity, and Outlook for live booking during the call. ServiceTitan, Jobber, and Housecall Pro integrations are available via webhook or Zapier — Aria pushes new leads, service calls, and customer details straight into your FSM as jobs. SMS dispatch goes out independently of your FSM so your tech gets paged even if your FSM is down. Setup takes about 20 minutes with our team.
Yes. Aria handles 'when's my invoice due,' 'I need to reschedule my Friday appointment,' 'is your tech on the way' — straight from your knowledge base. For anything Aria can't answer (specific invoice disputes, warranty claims, complex billing) it transfers live to your office during business hours or captures the question and emails it to the right person after hours. You decide what gets handled by Aria, what gets transferred, and what waits for callback.
Aria handles Quebec French natively — plombier, électricien, fournaise, intervention d'urgence, répartition, with proper vouvoiement. Caller speaks French, Aria responds in French. Caller switches mid-call, Aria switches. This is built-in at every tier, not a paid add-on. We use Quebec terminology (not Parisian French), which matters for QC, NB francophone, and Eastern Ontario contractors who deal with Quebec-French customers daily.
Aria answers unlimited simultaneous calls. When a 38°C heatwave hits Toronto and your phone rings 50 times in one afternoon because every old AC unit in the city just died, Aria handles all 50 calls at once — each one gets the full triage, address capture, and SMS dispatch. Same for January cold snaps that take down half the furnaces in town. No busy signals, no rollover voicemail, no missed surge revenue. The pricing stays flat regardless of call volume.
Aria Starter is $59 CAD/month and includes 150 voice minutes plus unlimited chat — fits a solo plumber or single-truck HVAC shop. Pro is $159 CAD/month with 500 minutes plus outbound calling — fits a 3-5 truck shop with steady volume. Premium is $389 CAD/month with 1500 minutes — fits a 10-15 truck shop with serious after-hours load. No setup fees, no per-call charges, no contracts. From sign-up to first answered call is typically 24-48 hours: paste your website, set your emergency rules, forward your number, done.

Stop losing emergency calls to voicemail.

Free 7-day trial. Live in under 48 hours. No credit card. No contracts.

07 · Keep exploring

Related answering services

01
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02
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Every call answered live — nights, weekends, stat holidays.
03
AI Receptionist
Smarter than voicemail, cheaper than a human dispatcher.