24/7 Coverage

24/7 Answering Service — Nights, Weekends, Holidays Covered

Built for the 67% of business calls that happen outside 9-to-5.

Most missed calls happen after 5pm, on weekends, or during stat holidays — the exact windows your phones go dark. Aria answers every call live, 24 hours a day, 365 days a year, including 2am Sunday and December 25.

No setup feeLive in under 48 hoursNever closed — not even on Christmas
Hours of coverage
8,760
Hours per year of live phone coverage with Aria — every overnight, every weekend, every stat holiday, every lunch rush. No gaps.
01 · The reality

When your competitors don't sleep, your phones can't either

67% of business calls happen outside 9-5
Industry data from Hibu shows two-thirds of inbound business calls arrive evenings, weekends, lunch hours, and early mornings. If your line goes to voicemail during those windows, you are training your best leads to call your competitor instead.
Round-the-clock human staffing runs $8,000+/month
Three eight-hour shifts × seven days × benefits and statutory premiums = realistic minimum $96,000/year just to keep a phone covered. Most SMBs simply cannot float that — so the phones go dark instead.
Stat holidays leave 11 days of dead phones
There are 11+ statutory holidays a year, plus regional days. Add weekends and you are dark 116+ days per year. Customers calling on those days are routed straight to your competitors' answering services.
Peak-hour overflow drops calls into voicemail
Even during open hours, lunch rush and end-of-day spikes overwhelm a single line. Every caller who hits a busy signal or hold queue longer than 90 seconds bounces — and 67% of them never call back.
02 · How Aria helps

What 24/7 coverage looks like with Aria

Picks up on every ring — 365 days a year
Aria answers calls at 3am Sunday, on Christmas Day, during the lunch rush, and at 11pm on a stat holiday. No 'reduced hours' messaging, no holiday surcharges, no hold music. The first ring is always answered live.
Books appointments across time zones
Aria reads your live calendar (Google Calendar, Acuity, Calendly) and books on the spot — including translating a caller's local time to your business time. A Vancouver caller at 8pm PT books your 11pm ET slot without confusion.
Logs every overnight lead to your morning inbox
You wake up to a dashboard of every overnight call: name, number, what they needed, urgency flag, full transcript, and (where applicable) the appointment Aria already booked. Zero missed callbacks.
Handles unlimited concurrent callers
“Are you still open?”“I need someone tonight”“Do you do weekends?”“Will someone be there tomorrow?”“Is this an emergency line?”
EN · FR
Bilingual coverage — French + English
Aria detects the caller's language on the first sentence and switches. Natural French — not Google Translate. Critical for businesses where after-hours callers default to French.
See it live

Watch Aria book a real appointment

This is the real Aria chat widget on a business site — answering questions and booking the appointment automatically. No staff. No missed calls.

  • Answers instantly, 24/7
  • Trained on your prices, hours & policies
  • Books the appointment for you
Real product · recorded live
“We are an HVAC company — 80% of our emergency calls come between 6pm and 7am. Before Aria those went to voicemail and we lost them. Last month Aria booked 14 after-hours emergency jobs. That is the entire ROI conversation.”
— Simon T., HVAC Services, Montreal
04 · The math

The math on always-on coverage

Traditional 24/7 answering services bill $1,200–3,000/month and only take messages. Aria at $189/month answers live, books appointments, and never bills per-minute. The break-even is two recovered weekend calls.

$7,500/mo
saved vs. round-the-clock human staffing
Aria Pro pays for itself in under 1 day
05 · How fast

Get 24/7 coverage in under 48 hours

01
Forward your existing number
Keep your business phone number. Forward to Aria's number using your carrier's call-forwarding setting. Done in five minutes — no porting, no carrier change.
02
Tell Aria about your business
Services, hours, pricing, booking flow, emergency protocols, what counts as urgent. Aria learns it all and is ready for the next call.
03
Never go dark again
From this moment on, every call — 3am, Christmas Eve, snow day, peak hour — is answered live. You see them all in your dashboard the next morning.
06 · Common questions

Always-on coverage questions

True 24/7 answering means a live person — or AI — picks up every call regardless of the time, day, or holiday. Aria covers 8,760 hours a year: overnight, weekends, statutory holidays (including Christmas, New Year's, Thanksgiving, and every regional day), lunch breaks, and peak-hour overflow. No reduced hours, no holiday surcharges, no skeleton crew on stat days.
Industry research from Hibu, BIA Advisory Services, and HubSpot consistently puts the figure between 60% and 67% — meaning the majority of inbound business calls happen outside the traditional 9-to-5 window. The exact mix depends on your industry: HVAC and plumbing see 70%+ emergency calls overnight; restaurants see 40% on weekends; veterinary clinics see weekend and overnight emergency volume.
Traditional 24/7 answering services (Smith.ai, Ruby Receptionists, MAP Communications) bill $1,200-3,000/month plus per-call or per-minute fees and only take messages. Aria's AI answering service answers live, books appointments directly into your calendar, captures lead details, escalates real emergencies — all at a flat $189/month with no per-minute charges and no holiday surcharges.
Yes — every single one. Christmas, New Year's Day, Good Friday, Easter Monday, Labour Day, Thanksgiving, and every regional and provincial holiday. No holiday surcharges, no reduced hours, no closed-on-Sundays clause. Aria runs the same on December 25 as it does on a Wednesday in March.
Aria answers unlimited simultaneous calls. There is no queue, no hold music, no busy signal. During your lunch rush or end-of-day spike, every caller is greeted live within two rings — whether you have one inbound call or fifty at the same time. This is the single biggest difference between AI and human answering services: capacity is effectively infinite.
Under 48 hours from sign-up to live calls. Day one: you paste your website URL and Aria learns your services, hours, pricing, and booking flow. Day two: you forward your existing business number to Aria's number (five-minute carrier setting). From that moment, every call lands in Aria's queue 24/7. No porting, no carrier change, no new hardware.
For most service-based SMBs the math is clear: the average industry customer value is $300-500, and even one recovered overnight or weekend call per month pays for the service. The break-even on Aria Pro ($189/mo) is roughly one new client per month. Most customers see 5-15 recovered calls per month within the first 30 days.
Yes. You define what counts as urgent (burst pipe, after-hours medical question, no-heat call in winter, etc.) and Aria escalates those calls by texting you in real time and optionally forwarding the caller to your mobile. Routine calls — appointment requests, hours questions, FAQs — get handled without waking you up. You wake up to booked appointments and zero false alarms.

Stop losing nights, weekends, and holidays.

Start your free 7-day trial. Live coverage in under 48 hours. No credit card required.

07 · Keep exploring

Related answering services

01
After-Hours Answering
Focused on the 5pm-9am + weekend window specifically.
02
Phone Answering Service
Replace your human call center with AI — head-to-head pricing.
03
Bilingual Answering
EN + French coverage for small businesses.